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Hearthstone Hospitality Search

Direct-hire recruiting

Front Office Manager Recruiters

The front office is where guests form their first and last impression of your hotel. A front office manager decides how that impression feels: how fast check-in moves, how complaints are handled and whether upsells happen naturally or not at all.

We recruit front office managers for resorts, boutique hotels and full-service properties. The best ones combine warmth with a firm grip on systems, labor and revenue.

What to look for

What a great front office manager brings

Guest recovery

They turn complaints into return stays and train their agents to do the same.

Systems fluency

They know the PMS well, audit accurately and keep the desk running when systems fail.

Revenue awareness

They coach upsells and work closely with revenue management on inventory.

Team building

They hire friendly people and train them to be efficient, too.

Coordination

They keep housekeeping, engineering and concierge in sync on busy arrival days.

For employers

Hire a front office manager

To hire a front office manager, look for someone who can run a front desk at full occupancy and still coach the team behind it. The front office sets the first and last impression of every stay.

What a front office manager owns

  • The front desk and guest services, and often bell, valet and night audit
  • Check-in, check-out and arrival standards
  • Scheduling and training front desk agents
  • Upselling and room assignments, with revenue management
  • Escalated guest issues

What to screen for

  • Systems: experience with your property management system, or one like it
  • Pressure: peak-season or high-occupancy experience
  • Revenue: upsell or arrival results they can name
  • Team building: how they've trained and kept front desk agents
  • Composure: how they handle a difficult guest, which you can test with a live scenario in the interview

How our search works

We recruit employed managers at comparable properties through direct outreach, screen each one against your brief, and send you a short list of vetted candidates. You pay nothing until you hire. Our fee is 18% of first-year base salary, with a $9,000 minimum, and every placement carries a six-month (180-day) replacement guarantee. See how much hospitality recruiters charge to compare.

Related reading: Interview questions for hotel assistant general managers · How much do hospitality recruiters charge? · 2026 hospitality manager salary guide

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Compensation

Front office manager salary in 2026

Base pay range (10th–90th percentile)
$31k – $55k
Average base
$41,350
Annual bonus
$217–$6k

Reported hourly: $15.00 to $26.54 an hour, average $19.88, converted at 2,080 hours a year.

Source

See every role in our salary guide.

Our process

How we recruit front office managers

We learn your room count, guest profile, systems and service standards, and how the front office works with housekeeping and revenue management.

We then recruit front office managers and strong assistant front office managers from comparable properties, screen them for guest recovery and team leadership, and confirm why they'd move. You meet a short list in about two to three weeks.

Every placement is a permanent, direct hire on your payroll. You pay a contingency fee only if you hire our candidate, and every placement carries our six-month replacement guarantee.

Open now

Front office manager jobs open now

No openings right now — submit a search or send us your resume.

FAQ

Front office manager recruiting FAQs

No. We place salaried managers only.

Yes. We recruit front office, rooms division and guest services managers.

Shortlists typically arrive within two to three weeks of kickoff.

Our six-month guarantee covers a free replacement search.

Ready to hire?

Tell us about the role. A recruiter will call you within one business day.

Submit a Search